| If you
have an installation problem see if you can find out the answer from the list
We have simplified the download process to make it easier to
download the Coats EDV programme.
If you have had problems before please try again - you will
find it much easier and you can be confident of success.
Please contact us if you experience any problems.
Many thanks from the
Coats EDV Support Team
I have attempted many times to download and install the viewer.
I have tried all 3 options to 'save' to my hard drive, 'save' to my floppy disk
and also attempted to 'open' straight from the site. I get the message "unable
to find /InstMsiA.exe" I know I must be doing something wrong. Do you have any
suggestions. Thanks - Erma
Dear Erma - thanks for your message - you are cutting your
internet connection too soon before the programme has had a chance to download;
please note that the programme is in two halves and the file your computer is
looking for is the second one; please try again and let me know if you are
It may help to install an updated version of Windows Installer
2.0 which can be found at the reference below:
Best regards - Alick
Reply to answer
Dear Alick - it worked !!! it took over 15 minutes when I left
it alone - many thanks - Erma
I believe that I downloaded your program correctly, however I
can't seem to find it on my system. Can you help me? Thanks, Sheri
Sheri - look in your computer under 'C:\Program Files' and you
should have a folder called 'Wings Systems Ltd' - if so then the software has
downloaded correctly. Look inside the sub-folder called 'Coats EDV' and click
'Coats EDV.exe' icon and the programme will open.
To save time in future save this icon onto your desktop.
Alternatively click 'start' menu on bottom LH corner of your
desktop, select 'programs' and you should find 'Coats EDV' at the bottom of the
list as Microsoft normally have the latest installed programmes at the bottom.
Please let me know how things go - many thanks - Alick Campbell - Coats plc.
Hello - your download for the embroidery design viewer does not
work... the file does
not extract when clicked on. - please help me - Teri
Dear Teri - thank you so much from trying to download our
software - please could you take the steps below:
do you have a windows 98 system or higher? let us know your
system type (right-click on 'my computer' and select 'properties' this will
tell you system details which you can pass to us). unfortunately the software
is not supported if you have a system earlier than Windows 98 such as NT
if you have a Windows 98 system or above then please let us know what happens
to prevent you downlaoding the software in as much detail as possible
Please don't give up - it is very good software and we will try our best to
help you. - thanks - Alick
I am running Windows '98 and here is what is happening when I
tried to download.
I eventually did get the setup file to launch the installer by right clicking
and opening. The installation appeared uneventful. However, I am experiencing
many errors with opening and running the program. The shortcut file does not
appear on my desktop but the program is listed in my start menu. If I try to
open the program using start, programs, CoatsEDV, I get the error:
is not a valid Win32 application
By searching my computer found the application file in my
program files folder and manually opened the program and was able to use it.
However, I cannot browse thumbnails of any file other than Wings file
extensions. Am I supposed to be able to see .dst designs in thumbnail view
while using the browse feature? All I see is a folder icon and the design name.
Once I select the design I am able to view it.
Just in case an error occurred during installation, I found the
installer file and attempted a "repair" but get the error:
"A network error occurred when attempting to read from the file
C:\windows\temporary internet files\Content IE5\S92FCL2R\CoatsEDV.msi"
I hope I will be able to use the program, it does look like it
would be very helpful!
Thank you for your help,
Congratulations - you have successfully downloaded the
software. The problems you experienced are set-up bugs in our system which we
are trying to fix; these do not affect the performance of the software in any
To make things easier you can copy the icon onto your desktop
so you can find it easily next time.
No - you can't read a DST file - only Tajima software can read
it straight from the browser which you have to pay for; in all other software
the files also come up blank.
If you save files in the NGS format or the MLS format of Wings
Systems then you can read these designs direct from your browser by clicking
'file/browse' and it goes into MS explorer browser mode. This is a priceless
feature because if everyone you need to communicate with uses the software then
you can all see the designs easily and as the software is free of charge it has
Glad to know the download was successful and we will let you
know details of any updates when they come (the first upgrade is in May)
Best regards - Alick
Question [the Techies guide to what is going on]
What happens when the file downloads?
The process is like this:
the HTTP Link "getfile.php" points to the 'Setup.exe' on our server which is
the user then runs the 'Setup.exe' protocol which does the following:
sees the current installed version of Microsoft installer (if any) and if it is
less than Version 2.00 it
downloads either InstMSIA.exe (Windows 98/Me) or InstMSIW.exe (Windows-2000)
downloads the <.msi> file which contains all installation instructions
and dialog boxes that appear during
the download process
starts asking installation questions (Licence Agreement, directory, etc.)
downloads the <.CAB> file which contains all the actual files
copies files to their appropriate directories, as defined by the .msi file on
if it upgraded the installer it restarts the machine.
......... more to follow